Dear customers, friends, and website visitors,
We received a huge number of inquiries in the recent time with the question whether it would be possible to send the pictures for framing to us in any way and then return them to their owners after framing.
Our gallery is now introducing a new service to meet these requests!
In addition to an online gallery tour and online insight into the collection, an online picture frame choosing is now also possible!
We offer pick up service (photos, print, picture, originals etc.) from Sopron and the localities belonging to its catchment area (Harka, Kópháza, Ágfalva, Fertőboz, Fertőhomok, Hegykő, Fertőszéplak, Fertőd, Fertőszentmiklós, Hidegség, Nagycenk, Sopronkövesd, Lövő) and the subsequent delivery after framing!
We offer the same service in Austria from Burgenland, Vienna and Niederösterreich!
At the moment this service is only available in the listed areas and settlements! We ask for Your understanding!
WE OFFER PICK UP AND DELIVERY SERVICE
How can I order?
If you have a picture to frame, you can order the pick up service by phone or email. Our staff will get in touch with you as soon as possible to make a concrete appointment for the pick-up.
How can I choose the right frame type for my picture online?
Precondition is to have a device with the appropriate application which enables You a video call (optimal solution) or You have the possibility to send and receive videos and/or photos with it immediately.
Such an application is Skype, Facetime, Viber, WhatsApp or Messenger. As soon as our Colleges fulfilled the pick up and have arrived in our gallery, we will contact you. At an prearranged appointment, -which is also possible outside of opening hours-, the management will help you find the most suitable and harmonious frame combination by video telephony.
How much are the shipping costs?
During the online selection and consultation appointment, our customers receive a direct offer which will also include the costs for shipping. If the customer does not accept the offer and the pictures are returned unprocessed, the shipping costs will be charged (in this case, depending on the size and type, an individual calculation of the shipping costs will be made, which will be charged retrospectively).
When will the pictures be returned?
At the time of ordering or during the online meeting, our customers are informed about the production time and the subsequent delivery of the pictures. Usually the pictures will be returned within 5-7 working days after ordering.
MORE INFORMATION AND ORDERS:
ÁGNES HORVÁTH
TEL.: +36 30 26 73 832
EMAIL: agi@horvath-lukacs.hu